REFUND & RETURN POLICY
Olea & Vine Pty Ltd is committed to providing quality products and services in accordance with Australian Consumer Law.
This Refund & Returns Policy applies to all purchases made through the Olea & Vine website.
Section 1 – Change of Mind
Due to the nature of our products, we do not offer refunds or exchanges for change of mind.
We are unable to accept returns where:
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You change your mind
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You ordered the incorrect product
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You do not like the taste or style of a wine or olive oil
Please choose carefully when placing your order.
Section 2 – Damaged or Faulty Products
Under Australian Consumer Law, you are entitled to a replacement or refund where products:
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Are faulty or defective
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Are damaged in transit
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Are not of acceptable quality
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Do not match the description on our website
If you believe your order has arrived damaged or faulty, please contact us within 48 hours of delivery at:
Your email should include:
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Your order number
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A description of the issue
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Photographic evidence of the damage or fault
We may require the affected item to be returned before processing a replacement or refund.
Section 3 – Eligibility for Return
To be eligible for a return:
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The item must be unused
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The item must be in its original packaging
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Proof of purchase must be provided
Do not dispose of any damaged or faulty items until instructed by Olea & Vine.
Section 4 – Exchanges or Replacements
Olea & Vine reserves the right to refuse the sale or delivery of alcohol where it is reasonably believed that supply
Where a product is confirmed to be faulty or damaged, Olea & Vine will, at its discretion:
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Provide a replacement product, or
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Issue a refund to your original payment method
Refunds will be processed within a reasonable timeframe after the returned goods have been received and inspected.
Section 5 – Sale Items
Sale or discounted items are not eligible for refund or exchange unless they are faulty or damaged in accordance with Australian Consumer Law.
Section 6 – Shipping Costs
Customers are responsible for return shipping costs unless the item is confirmed to be:
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Faulty
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Damaged in transit
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Incorrectly supplied
Where a replacement is approved due to damage or fault, Olea & Vine will cover the reasonable cost of return shipping.
Section 7 – Important Notice
This policy does not exclude, restrict or modify any rights you may have under the Competition and Consumer Act 2010 (Cth) or any other applicable legislation.
Section 8 – Contact Information
For all refund or return enquiries, please contact:
Olea & Vine Pty Ltd
Email: info@oleaandvine.com.au